Building Confidence at Work

Note: These are suggestions from other international students who have succeeded in Australia. For mental health challenges (e.g. anxiety or depression), you can phone 1300 224 636 for help.

Moving to a new country for study and work is an exciting yet challenging experience. For many international students in Australia, finding a part-time job is an important step toward independence. However, language barriers, cultural differences and shyness can make the workplace feel intimidating. If you’ve ever felt nervous about speaking up at work, interacting with customers, or understanding Aussie slang, you’re not alone!

Below are some tips for building confidence at work, overcoming language barriers, and stepping out of your comfort zone.

1. Understand That Confidence Grows With Experience

It’s completely normal to feel shy or hesitant in a new work environment. Confidence doesn’t come overnight—it develops as you gain experience. The more you engage in workplace conversations, handle customer interactions, and complete tasks, the more comfortable you’ll become.

Tip: Start small by greeting your colleagues or asking simple questions. Each interaction will boost your confidence over time.

2. Improve Your Workplace Communication Skills

If English isn’t your first language, workplace conversations can sometimes feel overwhelming. The following are some tips to make communication easier:

Learn Common Phrases – Write down and practice phrases often used at work, like:

• “How can I help you today?” (customer service)

• “Would you like a receipt?” (retail)

• “Let me check that for you.” (general workplace use)

Listen and Observe – Pay attention to how colleagues speak and respond to customers. This will help you understand the tone and style of workplace conversations.

Ask for Clarification – If you don’t understand something, it’s okay to ask! Say, “Could you please repeat that?” or “Can you explain that in another way?”

Practice Speaking Daily – Speak English as much as possible, even outside of work. Chat with friends, watch English videos, or practice in front of a mirror.

3. Don’t Be Afraid to Make Mistakes

One of the biggest barriers to confidence is the fear of making mistakes. But here’s the truth—everyone makes mistakes, even native English speakers! What matters is how you handle them.

Tip: Instead of worrying about being perfect, focus on being understood. If you say something incorrectly, simply correct yourself and move on. Most employers and customers appreciate the effort you put into communicating.

4. Step Out of Your Comfort Zone

Shyness can hold you back from opportunities at work, but taking small steps outside your comfort zone can help:

• Volunteer for Small Tasks – Offer to help with something new, like answering the phone or assisting a customer.

• Start Conversations – Say “Good morning” to colleagues, ask about their weekend, or share a fun fact about yourself.

• Join Workplace Activities – If your workplace has social events or team meetings, participate! It’s a great way to build relationships and feel more comfortable in your work environment.

5. Use Body Language to Your Advantage

Communication isn’t just about words—body language plays a big role too!

• Make Eye Contact – It shows confidence and attentiveness.

• Smile – A friendly smile can make conversations feel more natural and welcoming.

• Use Hand Gestures – If you’re struggling to explain something, using simple hand movements can help get your message across.

  
  

6. Seek Support and Feedback

If you’re struggling with confidence, talk to a mentor, friend, or manager. Many employers appreciate employees who want to improve and will gladly give advice.

Tip: Ask your supervisor for feedback on how you’re doing. A simple, “Is there anything I can improve on?” shows initiative and helps you grow.

7. Celebrate Your Progress!

Building confidence is a journey, and every small step counts. Reflect on how far you’ve come, whether it’s handling your first customer interaction, making a new friend at work, or simply feeling more comfortable speaking English.

Final Thoughts

Building confidence at work takes time, but with patience, practice, and a positive mindset, you can improve. Remember, you are not alone—many international students face the same challenges, and every step you take brings you closer to feeling more at ease in your workplace.

Believe in yourself, take small steps, and soon, you’ll feel like a pro at work!

Want more tips on thriving as a student worker in Australia? Check out our Job Readiness Program for guidance on finding and excelling in part-time jobs!