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Privacy Policy

Effective Date: 17 January 2025

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Orientate (“Company,” “we,” “our,” or “us”) is committed to protecting the privacy of its clients, customers, and website users. This Privacy Policy outlines how we collect, use, store, and disclose personal information in compliance with the Australian Privacy Act 1988 (Cth) ("Privacy Act"), including the Australian Privacy Principles (APPs). By accessing our website or using our services, you consent to the collection and use of your personal information as outlined in this policy.

1. Collection of Personal Information
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1.1. Types of Information Collected:


We may collect the following types of personal information:

  • Name, address, phone number, and email address.

  • Payment information (processed securely via third-party providers such as PayPal and Stripe).

  • Details about your workshop registrations and purchases.

  • Demographic information, including country of origin and study details, to improve our services.

  • Technical data, such as IP addresses, browser type, and device information.

 

1.2. How We Collect Information:
We collect personal information in several ways, including:

  • When you register for workshops or purchase digital products.

  • When you contact us via email, phone, or contact forms.

  • Automatically through website usage (e.g., cookies, tracking technologies).

 

1.3. Sensitive Information:
We generally do not collect sensitive information (e.g., racial or ethnic origin, health information) unless required by law or provided voluntarily by you with consent.

 

2. Use of Personal Information
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We use personal information for the following purposes:

  • To provide workshops, resources, and services requested by you.

  • To process payments securely and send purchase confirmations.

  • To improve and personalise your experience on our website.

  • To communicate with you about updates, workshops, or relevant services (with your consent).

  • To comply with legal obligations or respond to lawful requests by public authorities.

 

3. Disclosure of Personal Information
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3.1. Third-Party Services:
We may share personal information with third parties who assist us in providing our services, including:

  • Payment processors (e.g., PayPal, Stripe).

  • Website hosting and analytics providers.

  • Email marketing platforms (e.g., for sending updates or newsletters).

 

3.2. Legal Obligations:
We may disclose personal information if required by law or if necessary to prevent a threat to life, health, or safety.

 

3.3. Cross-Border Disclosure:
Your personal information may be stored or processed overseas by third-party service providers. We take reasonable steps to ensure these providers comply with the APPs or equivalent standards.

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4. Data Security
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We take reasonable steps to protect your personal information from unauthorized access, modification, or disclosure, including:

  • Secure storage systems and encryption of payment data.

  • Regular security audits and updates.

  • Restricted access to personal information on a need-to-know basis.

 

Despite these measures, no system is completely secure. By using our services, you acknowledge that we cannot guarantee the absolute security of your information.

 
5. Accessing and Correcting Your Information

 

5.1. Accessing Your Information:
You have the right to request access to the personal information we hold about you. To do so, contact us using the details in section 7 below.

 

5.2. Correcting Your Information:
If you believe any personal information we hold is inaccurate, out-of-date, or incomplete, please contact us, and we will take reasonable steps to correct it.

 
6. Use of Cookies and Tracking Technologies

 

We use cookies and similar technologies to enhance your experience on our website. Cookies help us understand website usage, improve functionality, and deliver relevant content.

  • You can manage cookie preferences through your browser settings.

  • Disabling cookies may affect the functionality of the website.

 

7. Complaints and Contact Information

 

7.1. Complaints:


If you believe we have breached the Privacy Act or the APPs, you can submit a complaint to us using the contact details below. We will respond to your complaint within a reasonable timeframe and take appropriate action to address your concerns.

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7.2. Contact Us:


For questions, concerns, or complaints about this Privacy Policy or your personal information, contact us at:


Email: contact@orientate.com.au
Phone: +614 90 090 385

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8. Updates to This Privacy Policy
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We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updated versions will be posted on our website with the effective date.

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By continuing to use our services, you agree to the terms of the updated Privacy Policy.

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